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INFORMATION FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. Lost or Forgotten Baggage: If you've lost your baggage or left your carry-on in the cabin, promptly fill out Nesma Airlines' baggage loss/claim form before leaving the airport. This ensures our ground team can assist in locating your belongings. Please note, the form must include the responsible officer's name and signature for processing.
2. Damaged Baggage: Should you discover damages on your baggage, inform the baggage counter immediately and fill out Nesma Airlines' damaged baggage form before departing the airport. Complete information is necessary for processing your claim.
3. Valuable Items in Baggage: To safeguard valuable items, it's advisable to carry them in your carry-on baggage. If you choose to pack them in checked baggage, you must complete a declaration form at the Nesma Airlines counter before departure.
4. Adding Baggage and Extra Weight: Easily request additional baggage and pay for extra weight via the Nesma Airlines website while booking your ticket.
5. Free Baggage Allowance: Please refer to the "Carry-On Baggage Allowance" section on Nesma Airlines' website for information on free baggage allowances for international flights.
6. Baggage Acceptance Deadline: Aim to register your baggage three hours before departure for international flights to ensure smooth processing.
7. Tracking Lost Baggage: Track the status of your lost baggage request using the reference number provided upon submission.
8. Infant Ticket Bag Weight: The weight allowance for an infant ticket is 10 kg.
9. Baggage Allowance for International Flights: For international flights, the maximum registered baggage allowance is 20 kg for economy class and 30 kg for business class, with a carry-on limit of 7 kg. These allowances are subject to review.
10. Flight Ticket Refunds: Refunds are processed within 72 business hours. Visa payments may take up to 45 business days to reflect.
11. Booking a Flight: Book your flight easily through the Nesma Airlines website or at Nesma Airlines Ticket Sales Offices.
12. Payment Methods: Nesma Airlines accepts payments through Online Sadad service, Visa or MasterCard credit cards, or cash at Nesma Airlines offices.
13. Confirmation of Booking: Bookings made through the website are confirmed instantly upon payment, and you'll receive a confirmation message via email or SMS. Tickets issued at sales offices are provided immediately upon payment.
14. Availability of Business Class: Business class is exclusively available on Nesma Airlines' international flights.
15. Aircraft Fleet: Nesma Airlines' fleet consists of Airbus A321, A320, and A319 aircraft.
16. Booking Changes and Fines: Fees for changing bookings are outlined in the Terms and Conditions of Fines on Nesma Airlines' website.
17. Child vs. Infant: Children are considered infants from birth to two years old and children from two to twelve years old.
18. Boarding Pass Issuance: Boarding passes can be issued up to 24 hours before departure and close two hours before boarding. Ensure all information is accurately entered in English and capitalized.
19. Issuing Boarding Passes for Children: Presenting the child at check-in is necessary to verify their age.
20. Booking Multiple Destinations: Nesma Airlines' website allows bookings for one-way, round-trip, or multiple destination flights.
21. Booking Record or PNR: The booking number for your ticket(s).
22. Assistance for Passengers with Special Needs: Crane assistance is available at Jeddah, Riyadh, and Dammam airports. Arrange this service with ground services officers.
23. Services Available on the Website: Nesma Airlines' website offers a range of services including booking, ticket issuance, excess baggage purchase, seat selection, flight schedule inquiries, boarding pass issuance, ticket refunds, and booking modifications.
24. Calendar for Flight Searches: Use the Gregorian calendar when searching for flights.
25. Required Information for Booking: Passenger names as per passport, mobile phone number, email, and passport information for international flights or national ID for domestic flights.
26. Passport or National ID Information: Include passport or ID number, place of issue, expiry date, passenger nationality, and date of birth.
27. Modifying Passenger Information: Passenger information modifications are limited to email and mobile phone numbers.
28. Booking for Infants: The number of infants should not exceed the number of adults in the booking.
29. Cancellation Fine for Infant Tickets: There is no cancellation fine for infant tickets.
30. Cancellation Fine for Child Tickets: Cancellation fines for child tickets are the same as for adult tickets.
31. Maximum Passengers per Booking: Book up to 9 passengers with one infant per adult on Nesma Airlines' website.
32. Unaccompanied Child Booking: Unaccompanied child travel is possible by filling out the "Unaccompanied Child Travel" form as per minor passenger terms and conditions.
33. Visa Requirement: Ensure you have the necessary visa for travel before your departure date.
34. Seat Prices: Seat prices vary depending on the location.
35. Payment Methods at Ticket Sales Offices: Cash payments are accepted at Nesma Airlines' Ticket Sales Offices.
36. Booking through Travel Agents: Bookings made through travel agents are not visible on Nesma Airlines' website.
37. Canceling Boarding Passes: Cancel boarding passes through the provided service on the website.
38. Missing Flights: If you miss your flight, the value of the ticket for that destination will be forfeited.
39. Issuing Boarding Passes: Failure to issue a boarding pass before the flight results in a fine.
40. On-Board Meals for Domestic Flights: Passengers are required to pay for on-board meals during domestic flights.
41. On-Board Meals for International Flights: On-board meals are complimentary for Nesma Airlines' international flights.
42. Meal Information: Consult the menu located in the front seat pocket of each passenger for meal options.
43. Daily Flights per Destination: Check the "Flight Schedule”
2. Damaged Baggage: Should you discover damages on your baggage, inform the baggage counter immediately and fill out Nesma Airlines' damaged baggage form before departing the airport. Complete information is necessary for processing your claim.
3. Valuable Items in Baggage: To safeguard valuable items, it's advisable to carry them in your carry-on baggage. If you choose to pack them in checked baggage, you must complete a declaration form at the Nesma Airlines counter before departure.
4. Adding Baggage and Extra Weight: Easily request additional baggage and pay for extra weight via the Nesma Airlines website while booking your ticket.
5. Free Baggage Allowance: Please refer to the "Carry-On Baggage Allowance" section on Nesma Airlines' website for information on free baggage allowances for international flights.
6. Baggage Acceptance Deadline: Aim to register your baggage three hours before departure for international flights to ensure smooth processing.
7. Tracking Lost Baggage: Track the status of your lost baggage request using the reference number provided upon submission.
8. Infant Ticket Bag Weight: The weight allowance for an infant ticket is 10 kg.
9. Baggage Allowance for International Flights: For international flights, the maximum registered baggage allowance is 20 kg for economy class and 30 kg for business class, with a carry-on limit of 7 kg. These allowances are subject to review.
10. Flight Ticket Refunds: Refunds are processed within 72 business hours. Visa payments may take up to 45 business days to reflect.
11. Booking a Flight: Book your flight easily through the Nesma Airlines website or at Nesma Airlines Ticket Sales Offices.
12. Payment Methods: Nesma Airlines accepts payments through Online Sadad service, Visa or MasterCard credit cards, or cash at Nesma Airlines offices.
13. Confirmation of Booking: Bookings made through the website are confirmed instantly upon payment, and you'll receive a confirmation message via email or SMS. Tickets issued at sales offices are provided immediately upon payment.
14. Availability of Business Class: Business class is exclusively available on Nesma Airlines' international flights.
15. Aircraft Fleet: Nesma Airlines' fleet consists of Airbus A321, A320, and A319 aircraft.
16. Booking Changes and Fines: Fees for changing bookings are outlined in the Terms and Conditions of Fines on Nesma Airlines' website.
17. Child vs. Infant: Children are considered infants from birth to two years old and children from two to twelve years old.
18. Boarding Pass Issuance: Boarding passes can be issued up to 24 hours before departure and close two hours before boarding. Ensure all information is accurately entered in English and capitalized.
19. Issuing Boarding Passes for Children: Presenting the child at check-in is necessary to verify their age.
20. Booking Multiple Destinations: Nesma Airlines' website allows bookings for one-way, round-trip, or multiple destination flights.
21. Booking Record or PNR: The booking number for your ticket(s).
22. Assistance for Passengers with Special Needs: Crane assistance is available at Jeddah, Riyadh, and Dammam airports. Arrange this service with ground services officers.
23. Services Available on the Website: Nesma Airlines' website offers a range of services including booking, ticket issuance, excess baggage purchase, seat selection, flight schedule inquiries, boarding pass issuance, ticket refunds, and booking modifications.
24. Calendar for Flight Searches: Use the Gregorian calendar when searching for flights.
25. Required Information for Booking: Passenger names as per passport, mobile phone number, email, and passport information for international flights or national ID for domestic flights.
26. Passport or National ID Information: Include passport or ID number, place of issue, expiry date, passenger nationality, and date of birth.
27. Modifying Passenger Information: Passenger information modifications are limited to email and mobile phone numbers.
28. Booking for Infants: The number of infants should not exceed the number of adults in the booking.
29. Cancellation Fine for Infant Tickets: There is no cancellation fine for infant tickets.
30. Cancellation Fine for Child Tickets: Cancellation fines for child tickets are the same as for adult tickets.
31. Maximum Passengers per Booking: Book up to 9 passengers with one infant per adult on Nesma Airlines' website.
32. Unaccompanied Child Booking: Unaccompanied child travel is possible by filling out the "Unaccompanied Child Travel" form as per minor passenger terms and conditions.
33. Visa Requirement: Ensure you have the necessary visa for travel before your departure date.
34. Seat Prices: Seat prices vary depending on the location.
35. Payment Methods at Ticket Sales Offices: Cash payments are accepted at Nesma Airlines' Ticket Sales Offices.
36. Booking through Travel Agents: Bookings made through travel agents are not visible on Nesma Airlines' website.
37. Canceling Boarding Passes: Cancel boarding passes through the provided service on the website.
38. Missing Flights: If you miss your flight, the value of the ticket for that destination will be forfeited.
39. Issuing Boarding Passes: Failure to issue a boarding pass before the flight results in a fine.
40. On-Board Meals for Domestic Flights: Passengers are required to pay for on-board meals during domestic flights.
41. On-Board Meals for International Flights: On-board meals are complimentary for Nesma Airlines' international flights.
42. Meal Information: Consult the menu located in the front seat pocket of each passenger for meal options.
43. Daily Flights per Destination: Check the "Flight Schedule”