Incident |
Description |
Action |
ADM Value |
Reservation Booking Designator (RBD) violation |
Validation on booked vs. ticketed data where there is a mismatch between ticketed and booked RBD. |
Debit will be raised to Booking/Ticketing agent |
10 USD + Fare difference between ticketed VS. booked RBD. |
Fare/sales violation |
Validation for the compliance of fare and sales conditions on all purchased tickets (e.g. advance purchase, agency applicability, add-on fares, blackout period, booking class, under collection of fare, booking flight condition, Other Airlines (OAL) carrier condition, routing, sale date validity, travel date validity/seasonality violation, stop over surcharge, upsell charge for class upgrade, over claim of commission, combination condition, min/max stay conditions, under collection of taxes and fees, weekend surcharge, child/infant discounts and all other special discounts, date of birth check, expiry of fare, Pricing Unit Concept (PUC), baggage allowance check, Carrier Identification Plate (CIP)/plating violation: abuse of CIP/plating conditions on NE/OAL plate where the fare rule/fare note does not allow you to do so, regardless if the ticket is auto or manually priced. |
Debit will be raised to Booking/Ticketing agent |
10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found) |
Fare violation for tickets issued with open/request status |
Validation on purchased tickets with open status where confirmed reservation is required. |
Debit will be raised to Booking/Ticketing agent |
10 USD + Fare difference to first higher RBD |
Refund violation |
Validation on documents claimed for refund, duplicate refund. |
Debit will be raised to Booking/Ticketing agent |
10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found) |
Reissue violation |
Validation on reissued documents. |
Debit will be raised to Booking/Ticketing agent |
10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found) |
Flown tickets audit |
Validation on flown coupon vs. ticketed coupon (e.g., comparison between RBD on both coupons, flight number/flight date mismatch, ticketed vs. flown routing, collection). |
Debit will be raised to Booking/Ticketing agent |
10 USD + Fare difference between ticketed VS. booked RBD. |
Additional audit checks |
"- Dual utilization. -Miscellaneous Charges Order (MCO) -Prepaid Ticket Advice (PTA) over utilization -Utilization against void sales and unreported sales. -Identification of no show passengers and blocking inventory. -Future utilization for nonrefundable cases as well as conversion of fare collected against such cases into revenue. -Collection of no show charges for refund transactions where applicable. -MCOs issued for class upgrades, Excess Baggage Ticket (EBT)/MCO issued for excess baggage, Passenger Name Record (PNR) check for min/max stay condition in case of e-tickets. -Materialization rate for group sales. |
Debit will be raised to Booking/Ticketing agent |
Complete value of the violated sector/Ticket |
Hajj and Umrah passengers are not permitted to make a booking through Nesmaairlines.com. Kindly contact our call center to find a Nesma Airlines sales office or travel agency near you.
The following are regulations from the government of Saudi Arabia:
Umrah Visa Holders
Umrah visa holders who travel with Nesma Airlines According to Egyptian Tourism Ministry directives, all airports in Saudi Arabia have valid Umrah visas with valid bar code. Please keep in mind that Umrah visa holders are not permitted to perform Hajj..
Hajj visa Holders
Hajj visa holders flying on Nesma Airlines must enter and depart from King Abdulaziz International Airport "Hajj terminal" in Jeddah. No other airports in Saudi Arabia are authorized for Hajj passengers. Hajj passengers must have a valid passport with a valid Hajj visa attached in their passport. For further details on Hajj and Umrahregulations in the Kingdom of Saudi Arabia please go to (www.haj.gov.sa).
Nesma Airlines will not accept any claim or complaint in violation of the above-mentioned policy & procedures and shall accept no legal responsibility whatsoever.
Visit Visa Holders
During the Hajj Period from 10 DhuAlqedah to 10 DhuAlhijja, all passengers holding a visit visa are permitted to enter the Kingdom of Saudi Arabia through any international airport EXCEPT "King Abdulaziz international airport" in Jeddah.
I have read and understand the visa restrictions for travelling to the Kingdom of Saudi Arabiaغير مصرح لحاملى تأشيرات الحج أو العمرة بإصدار تذاكر السفر عن طريق موقع الشركة nesmaairlines.com ، يرجى الأتصال بأقرب مكتب لشركة نسما للطيران أو وكالة سفر معتمدة. يجب على المسافرين بتأشيرة "زيارة" أو "عمرة" أو "حج"، الالتزام التام بالإرشادات التالي بيانها و ذلك حسب التعليمات من الجهات الحكومية المختصة بالمملكة العربية السعودية.
المسافرين للعمرة
ينبغي لحاملي تأشيرة العمرة القدوم أو المغادرة من مطارات المنافذ الرسمية المحددة فقط وهي مطار الملك عبدالعزيز الدولي “الصالة الشمالية" بجدة أو مطار الأمير عبد المحسن بن عبد العزيز بينبع فقط دون المرور بأي من مطارات المملكة الأخرى . لا يسمح لحاملي تأشيرات "العمرة" بأداء فريضة الحج .
المسافرين للزيارة
أأثناء موسم الحج من 10 ذو القعدة إلى 10 ذو الحجة يسمح لجميع الركاب حاملي تأشيرات "زيارة" بالدخول إلى المملكة العربية السعودية عبر مطاراتها الدولية ماعدا “مطار الملك عبد العزيز الدولى” الصالة الشمالية بجدة. ينبغي لحاملي تأشيرة العمرة القدوم أو المغادرة من مطارات المنافذ الرسمية المحددة فقط وهي مطار الملك عبدالعزيز الدولي “الصالة الشمالية" بجدة أو مطار الأمير عبد المحسن بن عبد العزيز بينبع فقط دون المرور بأي من مطارات المملكة الأخرى . لا يسمح لحاملي تأشيرات "العمرة" بأداء فريضة الحج .
المسافرين للحج
ينبغي لحاملي تأشيرة الحج القدوم أو المغادرة من مطار الملك عبدالعزيز الدولي “ الصالة الشمالية " بجدة فقط دون المرور بأي من مطارات المملكة الأخرى . يتم وصول ومغادرة حاملي تأشيرات "الحج" عبر صالة الحجاج فقط. مزيد من التفاصيل حول الحج والعمرة يمكن الحصول عليها من الرابط لوزارة الحج http://www.haj.gov.sa : لن تقبل نسما للطيران أي طلب أو شكوى بهذا الصدد بما يخالف السياسة والإجراءات المذكورة أعلاه، ولن تتحمل أي مسؤولية قانونية من أي نوع.
أنا على علم بالقيود على تأشيرات السفر إلى المملكة العربية السعودية