Frequently Asked Questions

If you've lost your baggage or left your carry-on in the cabin, promptly fill out Nesma Airlines' baggage loss/claim form before leaving the airport. This ensures our ground team can assist in locating your belongings. Please note, the form must include the responsible officer's name and signature for processing.

Should you discover damages on your baggage, inform the baggage counter immediately and fill out Nesma Airlines' damaged baggage form before departing the airport. Complete information is necessary for processing your claim.

To safeguard valuable items, it's advisable to carry them in your carry-on baggage. If you choose to pack them in checked baggage, you must complete a declaration form at the Nesma Airlines counter before departure.

Easily request additional baggage and pay for extra weight via the Nesma Airlines website while booking your ticket.

Please refer to the "Carry-On Baggage Allowance" section on Nesma Airlines' website for information on free baggage allowances for international flights.

Aim to register your baggage three hours before departure for international flights to ensure smooth processing.

Track the status of your lost baggage request using the reference number provided upon submission.

The weight allowance for an infant ticket is 10 kg.

For international flights, the maximum registered baggage allowance is 20 kg for economy class and 30 kg for business class, with a carry-on limit of 7 kg. These allowances are subject to review.

Refunds are processed within 72 business hours. Visa payments may take up to 45 business days to reflect.

Book your flight easily through the Nesma Airlines website or at Nesma Airlines Ticket Sales Offices.

Nesma Airlines accepts payments through Online Sadad service, Visa or MasterCard credit cards, or cash at Nesma Airlines offices.

Bookings made through the website are confirmed instantly upon payment, and you'll receive a confirmation message via email or SMS. Tickets issued at sales offices are provided immediately upon payment.

Business class is exclusively available on Nesma Airlines' international flights.

Nesma Airlines' fleet consists of Airbus A321, A320, and A319 aircraft.

Fees for changing bookings are outlined in the Terms and Conditions of Fines on Nesma Airlines' website.

Children are considered infants from birth to two years old and children from two to twelve years old.

Boarding passes can be issued up to 24 hours before departure and close two hours before boarding. Ensure all information is accurately entered in English and capitalized.

Presenting the child at check-in is necessary to verify their age.

Nesma Airlines' website allows bookings for one-way, round-trip, or multiple destination flights.

The booking number for your ticket(s).

The cost of an infant ticket is SAR 20.

Crane assistance is available at Jeddah, Riyadh, and Dammam airports. Arrange this service with ground services officers.

Nesma Airlines' website offers a range of services including booking, ticket issuance, excess baggage purchase, seat selection, flight schedule inquiries, boarding pass issuance, ticket refunds, and booking modifications.

Use the Gregorian calendar when searching for flights.

Passenger names as per passport, mobile phone number, email, and passport information for international flights or national ID for domestic flights.

Include passport or ID number, place of issue, expiry date, passenger nationality, and date of birth.

Passenger information modifications are limited to email and mobile phone numbers.

The number of infants should not exceed the number of adults in the booking.

There is no cancellation fine for infant tickets.

Cancellation fines for child tickets are the same as for adult tickets.

Book up to 9 passengers with one infant per adult on Nesma Airlines' website.

Unaccompanied child travel is possible by filling out the "Unaccompanied Child Travel" form as per minor passenger terms and conditions.

Ensure you have the necessary visa for travel before your departure date.

Seat prices vary depending on the location.

Cash payments are accepted at Nesma Airlines' Ticket Sales Offices.

Bookings made through travel agents are not visible on Nesma Airlines' website.

Cancel boarding passes through the provided service on the website.

: If you miss your flight, the value of the ticket for that destination will be forfeited.

Failure to issue a boarding pass before the flight results in a fine.

Passengers are required to pay for on-board meals during domestic flights.

On-board meals are complimentary for Nesma Airlines' international flights.

Consult the menu located in the front seat pocket of each passenger for meal options.

Check the "Flight Schedule”